Guide to Cookies

What is a cookie?

Cookies are text files containing small amounts of information which we download to your device when you visit our website. They're used by most websites and today's internet wouldn't really function without them, they enable us to remember your preferences, keep you logged in if you chose for us to remember you and when you shop with us to remember what items you're placing into your shopping basket.

How we use cookies on this site

We ony use cookies that are strictly necessary for our store to operate smoothly and only store information that is essential to you using our service. Cookies on their own don't contain information that personally identifies you, they just provide a way for our website to recognise your web browser as you interact with our website.

Cookies can generally be classified as session or persistant. Session cookies last for the time you are on the website and are deleted once you leave whereas persistant cookies are remembered for your next visit. For our site to function we use both session cookies to track information as you browse our website or complete a purchase and persistant cookies to enable us to recognise you when you visit again if your request it by selecting 'remember me' when you log in.

We also use a service called Google Analytics that enables us to look at how the website is performing and to produce statistical information about our website example, how many visitors we get, how visitors find us, how long they stay, how long pages take to load, etc. The collection of this data is anonymous and is purely collected so we can see how we're doing and identify areas for improvement. For this service to work when you visit our site google places a cookie on your computer on our behalf.

A breakdown of the cookies we use

The cookies used by our website can be categorised as shopping cart cookies (the ones that actually make the website work) and analytics cookies (ones that allow us to monitor our websites performance). A full breakdown of each is shown below.

Shopping Cart Cookies

Cookie name: PHPSESSID

Purpose: This is our store session cookie, and is deleted when you close your browser. It allows us to remember things like what items you place in the shopping basket as you browse through our website and enables to remember your information as you go through the checkout process.

Cookie name : ccUser

Purpose: This cookies enables us to remember you when you visit our site, for example, if you log in and select remember me then this cookie will keep you logged in when you next visit to save you entering your user details everytime you want to use our store.

Analytics Cookies

Cookie name: __utma

Cookie purpose: This cookie is typically written to the browser upon the first visit to our site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits our site, a new __utma cookie is written with a different unique ID. This cookie is used to determine the unique visitors to our site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure. This cookie is updated each time you visit and will expire after two years of not being updated.

Cookie name: __utmb

Cookie purpose: This cookie is used to establish and continue a user session with our site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes

Cookie name: __utmz

Cookie purpose: This cookie stores the type of referral used by the visitor to reach our site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to monitor how visitors find content on our website, for example, are they referred to us by a search engine or a link on another site. The cookie is updated with each page view to your site.

Disabling Cookies

If you do decide you want to disable cookies you should be aware that whilst you'll still  be able to browse our site you'll be unable to complete a purchase.

Disabling cookies can be done by configuring your web browser settings, steps for doing this in some of the most common web browsers can be found below.

Internet Explorer

  1. Choose Tools and then Internet Options
  2. Click the Privacy tab
  3. Move the slider to choose your preferred settings.
  4. For more specialised cookie settings click on Advanced, check the 'Override cookie handling' button and modify the settings to suit your requirements


  1. Click on Tools, then Options (or Edit | Preferences on Linux)
  2. Select Privacy
  3. Select Cookies
  4. Choose your preferred settings

Google Chrome

  1. Click on the "Tools" menu and select "Options".
  2. Click the "Under the Bonnet" tab and locate the "Privacy" section, and choose the "Content settings" button.
  3. Click the "Cookie settings" tab and choose your preferred settings.


  1. Choose Preferences from Safari menu
  2. Select Security icon
  3. Cookie settings are shown in window
  4. Choose your preferred settings

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